About This Book
Sticking Points (2013) explores what happens when up to five generations work side by side. It shows how shared goals at work are often undermined by everyday misunderstandings rooted in different generational experiences, habits, and expectations. The central message is practical and optimistic: these tensions are normal, manageable, and solvable when we learn how to work with differences instead of fighting them.
Who Should Read This?
- Managers leading age-diverse teams
- HR professionals
- Anyone frustrated by generational misunderstandings at work
About the Author
Haydn Shaw is a workplace consultant and speaker who has spent more than two decades researching and advising organizations on generational differences. He’s widely known for helping leaders navigate age-related friction through practical frameworks rather than theory, and he also developed FranklinCovey’s bestselling workshops Leading Across Generations and Working Across Generations.
